Frequently Asked Questions
How long does a website take to build?
Most websites take about 2-4 weeks from the official start date. Timelines depend on the complexity of your site, how quickly content and feedback are provided, and the package you choose.
Do you offer payment plans?
For larger website and branding packages, flexible milestone payment schedules can be arranged upon request.
What platforms do you design on?
I specialize in user-friendly platforms like Wix, Squarespace, GoDaddy, Hostinger, and other no-code website builders. This ensures your site looks stunning, runs smoothly, and is easy for you to manage down the road.
How does communication work during the project?
We'll communicate primarily via email for clear project tracking, along with phone calls or virtual check-ins when necessary. You'll also receive preview links at key milestones so you can see your site come to life in real-time.
What's included in each package?
Each package includes different levels of design, pages, features, and support.
Starter: clean, simple website with essential pages
Professional: full website build with structure and polish
Premium: complete branding + custom website
Care Plans: monthly updates and support. I'll help you choose the package that fits your goals and budget.
How do I get started?
Getting started is simple! Just reach out through the contact form to share a few details about your business. We'll set up a quick consultation to discuss your goals, select the right package, and schedule your project start date once the deposit is complete.
What if I need updates after the website is finished?
I offer monthly Website Care & Growth Packages for ongoing maintenance, minor updates, and content additions. Alternatively, you can reach out whenever you need updates on an hourly basis.
What do you need from me before we start?
To kick off your project, you'll need to complete a brief onboarding questionnaire, provide your business logo (if you have one), send over any high-resolution photos, and share any written text or details about your services.
Do you offer logo or branding help without a website?
Yes! If you aren't ready for a full website but still need a clean logo, brand color palette, font selection, or social media graphics, brandings services can be booked as a standalone project.
Do you offer revisions?
Yes! Every package includes dedicated revision rounds during the design phase so we can refine layouts, fonts, colors, and content until you are thrilled with the layout.
Do you help with SEO?
Yes! Every build includes core on-page SEO setup - such as strategic header tags, optimized image compression, site descriptions, keywords, and connecting your site to Google Search Console to help local customers find you online.
Can you redesign an existing website?
Yes! If you already have a site that feels outdated, isn't mobile friendly, or isn't converting visitors into clients, I can revamp your structure, layout, and visual design while keeping your core business info intact.
Can you help me choose the right package?
Definitely! Our initial consultation, we'll talk through your goals, required features, budget, and timeline to recommend the exact package that fits your needs best.
Do you work with new businesses or people who are just starting out?
Yes, absolutely! I love helping new business owners set up their online presence from scratch. Whether you need a simple starter page or full guidance on platform setup, I'll walk you through the entire process step-by-step.
Do you build e-commerce or online stores?
Yes! I can set up product pages, payment systems, and a clean, easy-to-use store layout. This is included in my Premium package or can be added to other packages.
What if I don't have photos or content yet?
Don't worry! I can help guide you on what written details are needed, draft key messaging for core pages, and source high-quality, professional stock images (if needed) to make sure your site looks complete.
Do you offer training so I can update my website myself?
Absolutely! Once your site is launched, I provide a video walkthrough showing you how to make basic edits, update text, swap photos, or add new posts. You'll have full control over your site without needing to hire a developer for simple tweaks.
Can you update or fix my current website instead of building a new one?
Absolutely. If your current site just needs a quick face-lift, navigation fixes, page additions, or layout tweaks without a complete overhaul, we can set up an hourly arrangement or a custom project quote.
Do you offer refunds?
Because website design and setup involve dedicated time and custom work from day one, deposits and project payments are non-refundable once work has officially begun.
What happens if I need more pages than the package includes?
No problem! You can easily add extra custom pages to any base package for a flat fee per additional page.
What if I change my mind about the design?
Minor layout adjustments and style updates are easily handled during our scheduled revision rounds. If you want a complete direction change mid-project that falls outside our original agreement, we can review options and adjust the scope accordingly.
Can you write the text for my website?
While you know your business best, you don't have to write everything alone! I provide content guides to make sharing your details easy. I can also help refine, organize, and write copy for key pages to ensure your messaging is clear, professional, and optimized for SEO.
Can you help with domain setup and email?
Absolutely. I can help connect your existing custom domain or purchase a new one, as well as guide you through linking a professional custom business email.
How do payments work?
To secure your spot on the calendar, projects typically require a 50% deposit up front, with the remaining 50% balance due right before final launch and platform transfer.
What makes Web Haven Studio different?
At Web Haven Studio, website design is a true collaboration. You won't just hand off your details and hope for the best - you'll be involved every step of the way. This is a creative partnership where your vision, feedback, and goals guide the process to ensure you are 100% in love with the final result.
By combining custom design, strategic local SEO knowledge, and user-friendly builder platforms, you get a beautiful, functional website built with care, without feeling left in the dark.
Do you work with clients outside of New York?
Yes! While Web Haven Studio is based in the Finger Lakes region, I work with clients nationwide using digital communication tools.
Getting Started & Services
Process, Communication, & Content
Packages, Pricing & Payments
SEO, Support & Additional Services
